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Frequently Asked Questions

When is Wet’n Wild open?
Please click here to see our operating calendar for times and dates.

How do I get directions to Wet’n Wild?
Please click here for directions.

How much is parking?
Parking is $7.00 per vehicle and $6.00 per vehicle for 2014 Season Pass holders. Parking booths accept cash, Visa, MasterCard, Discover and American Express.

How can I pay for admission, food, and souvenirs?
Wet’n Wild accepts cash, Visa, MasterCard, Discover, and American Express cards at any ticket entrance and most permanent food locations. Admission tickets, Season Passes and Cabanas are also available to purchase online. Once inside the park, there is an ATM located in Thunder Bay Outfitter’s Gift Shop just inside the Main Entrance.

Can I bring in my own food and drinks?
No outside food or beverages are allowed inside the park. Wet’n Wild has a wide selection of food to choose from; such as hamburgers, french fries, pizza, salads, sandwiches, hot dogs, chicken, ice cream, soft drinks, popcorn, funnel cakes, and cotton candy. Food is served throughout the park in food stands and outdoor seating areas. Should you decide to bring your own food & beverages, Wet’n Wild also offers a Picnic Area at the left side of the park Main Entrance with Cooler/Basket storage, small coolers may be stored for a $3.00 fee and large coolers for a $5.00 fee (no bags, large boxes or glass is allowed).

Do you have a dress code?
Yes. The following regulations are for the safety of our guests and employees and apply to all guests regardless of age, sex, religion, race, color, or creed. Failure to comply with any part of the dress code may result in ejection from the park without refund. For your safety, Wet’n Wild reserves the right to physical inspections of any items carried in or out of the Park.

  • Traditional swimwear is required in order to participate in the aquatic attractions.
  • Tube and mat rides, require that guests are free from long pants, loose jewelry, denim, cut-off shorts, and eyewear (tube and mat rides only).
  • Children in diapers and those being toilet trained must wear approved swim pants in the water.
  • No provocative or thong swimsuits, clothing with rivets, buckles, belts or metal ornaments.
  • No long pants or cut-off shorts.
  • Displayed tattoos must be in good taste and not offensive to a family environment.
  • Guests may not display anything that contains obscene, foul, profane, illegal or unacceptable language, pictures, symbols, phrases, etc.

If your clothing or swimwear does not comply with these regulations, appropriate attire is available for purchase at Thunder Bay Outfitter’s Gift Shop.

Do I still have to pay if I'm not going to get in the water?
Yes, an admission ticket is required to enter the park. Don't worry, besides the thrills and chills of the waterslides, there are plenty of less daring attractions and family play areas. For guests with special needs, please call us at (336) 852-9721 for information regarding accessibility and accommodations.

Where can I get discount coupons?
Food Lion is our promotional partner for 2014, imply show your Food Lion MVP Card at any Wet’n Wild ticket booth and receive $7.00 off an All Day Adult or Junior Admission ticket (valid for up to 6 persons) from May 25-June 30…and $5.00 off an All Day Adult or Junior Admission ticket (valid for up to 6 persons) from July 1-September 2.

When is the best time to visit Wet’n Wild?
May and June are always a great time to visit us here at Wet’n Wild. We are usually slower at the beginning of our season. If you visit in July, August or September, Tuesdays and Wednesday are traditionally slower.

What if I forget something at home?
If you forget something at home, please check at Thunder Bay Outfitter’s Gift Shop for logo merchandise along with beach towels, swim diapers, sunscreen, film, and batteries, just to name a few items.

Are there height requirements for any of the rides?
Yes. Most of our attractions have a height requirement to participate. These requirements can be found on the Attractions page of our website. In addition, some attractions have a weight restriction to participate. The requirements are also on signs at the entrance of each ride.

Do you have life jackets and where can I get one?
Life jackets are available at Thunder Bay Wave Pool and various other areas of the park free of charge. Life jackets are required for guests under 48" tall in Thunder Bay Wave Pool and Shipwreck Cove.

Where are the best places to go with a toddler?
We have a variety of children’s water play areas including Happy Harbor, Splash Island, the Kiddie Wave Pool and Rumble Bay.

Do you allow smoking or alcoholic beverages?
No alcoholic beverages may be brought into the park. We have beer and other alcoholic beverages available at The Crow’s Nest, Uncle Luigi’s Pizza, some cabanas and our Club Bermuda Group & Catering Island. Wet’n Wild is a non-smoking facility; however we have a designated smoking area at The Crow’s Nest near Shipwreck Cove.

What if my party gets separated?
Please designate a specific meeting spot and/or check-in times for your group should anyone get separated. Wet’n Wild has a limited paging policy that allows for nonemergency pages at the top of the hour. The number of nonemergency pages are limited and we cannot guarantee the page will be made.

Who should Lost Parents report to?
Should you become separated from your party, make arrangements to meet at Guest Relations, located at the park Main Entrance. If you need assistance finding your child, please contact Guest Relations or any Wet’n Wild Team Member.

What about water safety?
Over 100 Ellis & Associates trained and licensed Lifeguards are stationed throughout the park for proper ride dispatching and guest assistance in splashdown pools. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions. They are all here for your safety and service.

Where is the First Aid Station?
Please notify any Wet’n Wild employee for first aid, or go to First Aid which is located beside Captain Eli’s (near entrance to Thunder Bay Wave Pool).

Is there shade?
There are many shade areas located through out the park. Lounge chairs are available on a first come, first serve basis or you may choose to rent a private cabana for the day. It is always a good idea to wear sunscreen at Wet’n Wild , whether in the shade or direct sun.

What if the weather is bad and we’re already in the park?
Rain Checks are issued if all attractions are closed due to inclement weather. You must present a same day, paid ticket stub when leaving the park while attractions are closed. If the park closes for inclement weather after 4pm, a return ticket will be issued for a return visit valid after 4pm. No rain checks are issued for complimentary tickets, including previous rain checks.

What about my eye glasses?
Eye glasses may be worn on some attractions with a head strap only. Please check the safety rating information at the front of each attraction for more information.

Do you have changing facilities?
Changing facilities, shower stations and restrooms are located at Davey Jones Lockers near the Flag Pole area just inside the park Main Entrance. Smaller restrooms are stationed throughout the park.

What about my valuables?
Lockers are available for full day and after 4pm rentals. The rental rate for a full day is $9.00 and 3 hours before closing is $7. There are also large lockers available for rent. The rental rate for a full day large locker is $13 and 3 hours before closing large locker is $11. Please secure all valuables. Wet’n Wild is not responsible for lost or stolen items.

What if I have a disability?
If you have a disability, please visit our Guest Relations office upon your arrival. A Duty managere will share which rides and attractions are appropriate for your abilities and will help you make the most of your visit. Or please call us at (336) 852-9721x104 for information regarding accessibility and accommodations.

What is your chaperone policy?
We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian. The park does not assume any responsibility or liability for unattended minors.

How can I make a request for a ticket donation?
Wet’n Wild Emerald Pointe receives thousands of ticket donation requests each year, therefore the park is limited to only making donations to schools. These donation requests are accepted from February 1st through April 30th of each season. Please send a letter with the request to:

Wet’n Wild Emerald Pointe
Attention: Kerrie Brancazio
3910 S. Holden Road
Greensboro, North Carolina 27406

Do you have information on overnight accommodations?
Click here to visit our Lodging information.

My question isn’t answered here. How may I contact you?
Give us a call at (336) 852-9721, toll-free at 800-555-5900 or click here to email us.

Rain Check Policy

Rain Checks are issued if all attractions are closed due to inclement weather. You must present a same day, paid ticket stub when leaving the park while attractions are closed. If park closes for inclement weather, 3 Hours (or less) before scheduled closing time, you will be issued a “Twilight” raincheck valid for a return visit during Twilight Hours. No rain checks are issued for complimentary tickets, including previous rain checks.

Safety - Know Before You Go!

The Park offers a variety of water-based activities for all ages and all swim levels. Height restrictions are posted for all attractions and enforced. We strongly recommend that Minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors. Only you know your own, your child's, or anyone you are supervising level of swimming skills. We strongly recommend all Guests under 48" or who are weak or non-swimmers wear Coast Guard approved lifejackets where appropriate. In Thunder Bay Wave Pool and in Shipwreck Cove, all guests under 48" are REQUIRED to wear a life jacket and be accompanied by an adult. We insist that parents keep their children within arms reach for their close supervision on all water activities. Life jackets are available free of charge. When in doubt, wear a life jacket!

Diving is not permitted in any pool or attraction at the park.

Proper swimwear must be worn on all rides and attractions. No street clothes and no bathing attire with buckles, belts, rivets, metal or cut-off jeans permitted. For guest safety, no masks, snorkels or swim fins please.

Virginia Graeme Baker Pool and Spa Safety Act

On December 19th 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This new law requires VGB Compliant Pool Drain Grates. We are VGB Compliant but please note in some applications these grates have a raised profile off the floor as mandated by the Law.

Warning: Raised Grate - All of our raised grates have a red circle highlighting their location. They are designed to be stepped on but in shallow water situations they may pose a tripping hazard.

Please Plan Your Day Accordingly!
The following attractions will close one (1) hour prior to park closing: Daredevil Drop, Twin Twisters, Runaway Raft Ride and Raging Rapids.

Park Rules

  • The Park offers a variety of water-based activities for all ages and all swim levels. Height restrictions are posted for all attractions and enforced. Children under age 18 should be accompanied by a responsible adult at all times, and children age 18 or over should be supervised by an adult familiar with the child's swimming ability in order to make decisions as to whether an attraction is suitable for that child.
  • Only you know your own, your child's, or anyone you are supervising level of swimming skills. We strongly recommend all Guests under 48" or who are weak or non-swimmers wear Coast Guard approved lifejackets where appropriate. In Thunder Bay Wave Pool and Shipwreck Cove, all guests under 48" are REQUIRED to wear a life jacket and be accompanied by an adult. We insist that parents keep their children within arms reach for their close supervision on all water activities. Life jackets are available free of charge. When in doubt, wear a life jacket!
  • Wet'n Wild Emerald Pointe requires anyone using our water attractions to wear proper swimwear attire. (No cut-offs, rivets or thongs).
  • Flotation devices are not allowed with the exception of U.S. Coast Guard approved life vests. Water wings and donut rings are allowed only in certain areas, and only if the child is under adult supervision.
  • Swim diapers or plastic pants are required for children wearing diapers or training pants.
  • Height Restrictions - A child must be 48" tall to ride certain rides.
  • Children must be less than 52" tall to play in Happy Harbor and Splash Island. A child that meets the height requirement must be accompanied by an adult or guardian in these areas.
  • Wet'n Wild Emerald Pointe is a smoke-free environment. Please observe the designated smoking areas.
  • Radios, tape/cd players or televisions without earphones are not allowed.
  • You may leave and re-enter the park on the same day if you have a wristband provided at the exit gate. Leaving the parking lot will require that you pay the parking fee upon re entry.
  • Rain Checks are issued if all attractions are closed due to inclement weather. You must present a same day paid ticket stub when leaving the park while attractions are closed.
  • Wet'n Wild Emerald Pointe is concerned about your safety! To ensure the safety and security of our guests, our front gate policy requires that all bags and containers are subject to search and NO OUTSIDE FOOD OR BEVERAGE will be permitted into the park with the exception of unopened bottled water and needed baby items. No coolers are allowed inside the park. For your convenience, the park provides refrigerated water fountains outside every restroom and at first aid.
  • For the convenience of those electing to bring a picnic basket or cooler, you can now access your cooler from inside the park by checking your cooler into our cooler storage area. Small Cooler rental fee-$5.00, Medium Cooler rental fee-$10.00 and Large Cooler rental fee-$15.00. The following cannot be checked: boxes, grocery style bags or open bags. Alcoholic beverages, glass items, sharp metal objects (knives) and grills are prohibited. ALL ITEMS MUST BE IN A FIRM, CLOSED CONTAINER. Please note that picnic tables outside of this cooler storage picnic area are extremely limited.

Useful Information

  • Wet'n Wild Emerald Pointe Water Park employs over 100 lifeguards and attendants. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions.
  • Inner tubes on rides that require them are provided free of charge.
  • Please avoid swallowing pool water, and refrain from using any public pool if you have been sick in the past two weeks.
  • Please secure all valuables. Wet'n Wild Emerald Pointe is not responsible for lost or stolen items. Lockers are available for full day and after 4PM rentals. The rental rate for a full day is $9.00 and 3 hours before closing is $7.00. There are also large lockers available for rent. The rental rate for a full day large locker is $13.00 and and 3 hours before closing large locker is $11.00. Please secure all valuables. Wet’n wild is not responsible for lost or stolen items.
  • PARKING is $7.00 per vehicle (cash only).
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