Parking is $10.00 per vehicle on site. Discounted parking vouchers are $9.00 each (valid any day, one vehicle per voucher) and available online only at emeraldpointe.com. VIP Parking $14.00 per vehicle. Parking booths accept cash, Visa, MasterCard, Discover and American Express.
How can I pay for admission, food, and souvenirs?
Wet’n Wild accepts cash, Visa, MasterCard, Discover, and American Express cards at any ticket entrance and most permanent food locations. Admission tickets, Season Passes and Cabanas are also available to purchase online. Once inside the park, there is an ATM located in Thunder Bay Outfitter’s Gift Shop just inside the Main Entrance.
Can I bring in my own food and drinks?
No outside food or beverages are allowed inside the park. Wet’n Wild has a wide selection of food to choose from; such as hamburgers, french fries, pizza, salads, sandwiches, hot dogs, chicken, ice cream, soft drinks, popcorn, funnel cakes, and cotton candy. Food is served throughout the park in food stands and outdoor seating areas. Should you decide to bring your own food & beverages, Wet’n Wild also offers a Picnic Area at the left side of the park Main Entrance with Cooler/Basket storage, coolers, with lids, may be stored for a fee of $5, $8, or $12—depending on the size of the cooler (no bags, large boxes or glass are allowed).
Yes, groups of 15 more may Bring Your Own Basket (BYOB) for their group on Sundays through Thursdays all season long (including holidays) however, advance reservations through the Group Sales Dept. is required (call 336-852-9721, press #3).
Do I still have to pay if I'm not going to get in the water?
Yes, an admission ticket is required to enter the park. Don't worry, besides the thrills and chills of the waterslides, there are plenty of less daring attractions and family play areas. For guests with special needs, please call us at (336) 852-9721 for information regarding accessibility and accommodations.
May and June are always a great time to visit us here at Wet’n Wild. We are usually slower at the beginning of our season. If you visit in July, August or September, Tuesdays and Wednesday are traditionally slower.
What if I forget something at home?
If you forget something at home, please check at Thunder Bay Outfitter’s Gift Shop for logo merchandise along with beach towels, swim diapers, sunscreen, film, and batteries, just to name a few items.
Are there height requirements for any of the rides?
Yes. Most of our attractions have a height requirement to participate. These requirements can be found on the Attractions page of our website. In addition, some attractions have a weight restriction to participate. The requirements are also on signs at the entrance of each ride.
Do you have life jackets and where can I get one?
Life jackets are available at Thunder Bay Wave Pool and various other areas of the park free of charge. Life jackets are required for guests under 48" tall in Thunder Bay Wave Pool and Shipwreck Cove.
Where are the best places to go with a toddler?
We have a variety of children’s water play areas including Happy Harbor, Splash Island, the Kiddie Wave Pool, Rumble Bay and Soak Zone.
Do you allow smoking or alcoholic beverages?
No alcoholic beverages may be brought into the park. We have beer and other alcoholic beverages available at The Crow’s Nest, Thunder Bay Bar, Uncle Luigi’s Pizza, some cabanas and our Club Bermuda Group & Catering Island. Wet’n Wild is a non-smoking facility; however we have a designated smoking area at The Crow’s Nest near Shipwreck Cove and Thunder Bay Bar beside the wave pool. .
What if my party gets separated?
Please designate a specific meeting spot and/or check-in times for your group should anyone get separated. Wet’n Wild has a limited paging policy that allows for non-emergency pages at the top of the hour. The number of non-emergency pages are limited and we cannot guarantee the page will be made.
Who should Lost Parents report to?
Should you become separated from your party, make arrangements to meet at Guest Relations, located at the park Main Entrance. If you need assistance finding your child, please contact Guest Relations or any Wet’n Wild Team Member.
What about water safety?
Over 100 Ellis & Associates trained and licensed Lifeguards are stationed throughout the park for proper ride dispatching and guest assistance in splashdown pools. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions. They are all here for your safety and service.
Is there shade?
There are many shade areas located through out the park. Lounge chairs are available on a first come, first serve basis or you may choose to rent a private cabana for the day. It is always a good idea to wear sunscreen at Wet’n Wild, whether in the shade or direct sun.
What if the weather is bad and we’re already in the park?
Rain Checks are issued if all attractions are closed due to inclement weather. You must present a same day, paid ticket stub when leaving the park while attractions are closed. If the park closes for inclement weather three hours prior to the posted daily closing time, a return ticket will be issued for a return visit, valid for entry three hours prior to the posted daily closing time on the date of your return visit. No rain checks are issued for complimentary tickets, including previous rain checks. Rain checks are issued for paid daily ticket stubs the day of the inclement weather only. In addition, your entire party must be present in one transaction to receive the rain check new tickets.
What about my eye glasses?
Eye glasses may be worn on some attractions with a head strap only. Please check the safety rating information at the front of each attraction for more information.
Do you have changing facilities?
Changing facilities, shower stations and restrooms are located at Davey Jones Lockers near the Flag Pole area just inside the park Main Entrance. Smaller restrooms are stationed throughout the park.
What about my valuables?
All new lockers are now available at Wet’n Wild and are self-service and self-pay (and accept cash, debit or credit card payment options). These new lockers are offered in a variety of sizes and rental prices. Please secure all valuables. Wet’n Wild is not responsible for lost or stolen items.
What if I have a disability?
If you have a disability, please visit our Park Rules & Policies Page or call us at (336) 852-9721 x104 for information regarding accessibility and accommodations. A Duty manager will share which rides and attractions are appropriate for your abilities and will help you make the most of your visit.
What is your chaperone policy?
We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian. The park does not assume any responsibility or liability for unattended minors.
How can I make a request for a ticket donation?
Wet'n Wild Emerald Pointe requires a minimum of 4 weeks notice for donations. Donation requests also must be on a letter with signature (on business, school, non-profit, etc. letterhead) and should be mailed directly to:
Do you have information on overnight accommodations?
New overnight accommodations information will be forthcoming soon.
Rain Check Policy
Rain Checks are issued if all attractions are closed due to inclement weather. You must present a same day, paid ticket stub when leaving the park while attractions are closed. If park closes for inclement weather, 3 Hours (or less) before scheduled closing time, you will be issued a “Twilight” raincheck valid for a return visit during Twilight Hours. No rain checks are issued for complimentary tickets, including previous rain checks.
NO RAINCHECK TICKETS WILL BE ISSUED IF THE PARK CLOSES FOR THE DAY DUE TO WEATHER DURING THE LAST 60 MINUTES OF THE PARK OPERATING DAY.
Safety - Know Before You Go!
The Park offers a variety of water-based activities for all ages and all swim levels. Height restrictions are posted for all attractions and enforced. We strongly recommend that Minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors. Only you know your own, your child's, or anyone you are supervising level of swimming skills. We strongly recommend all Guests under 48" or who are weak or non-swimmers wear Coast Guard approved lifejackets where appropriate. In Thunder Bay Wave Pool and in Shipwreck Cove, all guests under 48" are REQUIRED to wear a life jacket and be accompanied by an adult. We insist that parents keep their children within arms reach for their close supervision on all water activities. Life jackets are available free of charge. When in doubt, wear a life jacket!
Diving is not permitted in any pool or attraction at the park.
Proper swimwear must be worn on all rides and attractions. No street clothes and no bathing attire with buckles, belts, rivets, metal or cut-off jeans permitted. For guest safety, no masks, snorkels or swim fins please.
Virginia Graeme Baker Pool and Spa Safety Act
On December 19th 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This new law requires VGB Compliant Pool Drain Grates. We are VGB Compliant but please note in some applications these grates have a raised profile off the floor as mandated by the Law.
Warning: Raised Grate
All of our raised grates have a red circle highlighting their location. They are designed to be stepped on but in shallow water situations they may pose a tripping hazard.
Please Plan Your Day Accordingly!
The following attractions will close one (1) hour prior to park closing: Daredevil Drop, Twin Twisters, Runaway Raft Ride and Raging Rapids.
Wet'n Wild Emerald Pointe Water Park employs over 100 lifeguards and attendants. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions.
Inner tubes on rides that require them are provided free of charge.
Please avoid swallowing pool water, and refrain from using any public pool if you have been sick in the past two weeks.
Please secure all valuables. Wet'n Wild Emerald Pointe is not responsible for lost or stolen items. Lockers are available for all day rental. Small Lockers are $12.00 and Large Lockers are $20.00. Please secure all valuables. Wet’n wild is not responsible for lost or stolen items.
PARKING is $10.00 per vehicle.
Where is the First Aid Station?
Please notify any Wet’n Wild employee for first aid, or go to First Aid which is located beside Captain Eli’s (near entrance to Thunder Bay Wave Pool).
My question isn’t answered here. How may I contact you?
Give us a call at (336) 852-9721, toll-free at 800-555-5900 or click here to email us.