Frequently Asked Questions

Frequently Asked Questions & Useful Tips

Please visit our Park Rules & Policies page for more information.

Parking is $20.00 per vehicle on site. A limited number of VIP Parking is available on site for $25.00 per vehicle.

Save time and money when you buy your parking online!

Wet’n Wild accepts Apple Pay, Google Pay, Samsung Pay, Cash, Visa, MasterCard, Discover, and American Express cards throughout the park. Checks are not accepted.

Once inside the park, there is an ATM located in Thunder Bay Outfitter’s Gift Shop just inside the Main Entrance.

Wet 'n Wild Emerald Pointe does not allow any outside coolers, food or beverage to be brought into the park. However, there are plenty of food options in the Park. Your bags will be checked upon entering, and any coolers and/or food item(s) found will not be permitted beyond the bag check area.


Should you decide to bring your own food & beverages, Wet’n Wild Emerald Pointe offers a Picnic Area located outside of the Main Entrance where you can store your cooler. Coolers, with lids, may be stored for a fee - depending on the size of the cooler (no bags, boxes or glass are allowed - or will be accepted at Cooler Storage).

Yes, an admission ticket is required to enter the park. Don't worry, besides the thrills and chills of the waterslides, there are plenty of less daring attractions and family play areas. For guests with special needs, please call us at (336) 852-9721 for information regarding accessibility and accommodations.

Discounts offered online are not available at the park.

Discounts, deals, and promotions cannot be extended or honored past the expiration date.

Two free friend tickets mean you can bring two friends for free during the summer season. One free friend ticket may be used per day. Two tickets cannot be used on the same day.

Yes. Most of our attractions have a height requirement to participate. These requirements can be found on the Attractions page of our website. In addition, some attractions have a weight restriction to participate. Height and weight restrictions can also be found on a sign at the entrance to each attraction.

Life jackets are available at Thunder Bay Wave Pool and various other areas of the park free of charge. Life jackets are required for guests under 48" tall in Thunder Bay Wave Pool and Shipwreck Cove.

We have a variety of children’s water play areas including Happy Harbor, Splash Island, the Kiddie Wave Pool, Rumble Bay and Soak Zone.

No alcoholic beverages may be brought into the park. We have beer and other alcoholic beverages available at The Crow’s Nest, Thunder Bay Bar, Uncle Luigi’s Pizza, some cabanas and our Club Bermuda Group & Catering Island. Wet’n Wild is a non-smoking facility; however we have a designated smoking area at The Crow’s Nest near Shipwreck Cove and Thunder Bay Bar beside the wave pool.

Please designate a specific meeting spot and/or check-in times for your group should anyone get separated. Wet’n Wild has a limited paging policy that allows for non-emergency pages at the top of the hour only. The number of non-emergency pages are limited and we cannot guarantee the page will be made.

Should you become separated from your party, make arrangements to meet at Guest Relations, located at the park Main Entrance. If you need assistance finding your child, please contact Guest Relations or any Wet’n Wild Team Member.

Over 100 Ellis & Associates trained and licensed Lifeguards are stationed throughout the park for proper ride dispatching and guest assistance in splashdown pools. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions. They are all here for your safety and service.

There are many shade areas located through out the park. Lounge chairs are available on a first come, first serve basis or you may choose to rent a private cabana for the day. It is always a good idea to wear sunscreen at Wet’n Wild, whether in the shade or direct sun.

Rain Checks are issued if all attractions are closed due to inclement weather. Guests must present a same day, paid ticket stub as they exit the park while attractions are closed. An all day rain check ticket will be issued if the park closes. If the park closes three hours prior to the posted daily closing time, a rain check ticket will be issued for a return visit, valid for entry three hours prior to the posted daily closing time on the date of your return visit. Rain checks are valid any day when issued on weekends and if rain checks are given on a weekday, the rain checks are valid on weekdays only. No rain checks are issued for complimentary tickets, including previous rain checks. Rain checks will not be given out after we reopen the park on that day nor given after that date of closure. In addition, your entire party must be present as you exit the park with tickets in each guests hand to receive the rain check tickets. If you have mobile tickets, please have tickets pulled up on phone ready as you exit with each of your guests. We reserve the right to close for any severe weather situation, or condition, which might interfere with our guest's safety or enjoyment of the park.

Eye glasses may be worn on some attractions with a head strap only. Please check the safety rating information at the front of each attraction for more information.

Changing facilities, shower stations and restrooms are located at Davey Jones Lockers near the Flag Pole area just inside the park Main Entrance. Smaller restrooms are stationed throughout the park.

All new lockers are now available at Wet’n Wild and are self-service and self-pay (and accept cash, debit or credit card payment options). These new lockers are offered in a variety of sizes and rental prices. Please secure all valuables. Wet’n Wild is not responsible for lost, damaged or stolen items.

If you have a disability, please visit our Park Rules & Policies Page or call us at (336) 852-9721 x104 for information regarding accessibility and accommodations. A Duty manager will share which rides and attractions are appropriate for your abilities and will help you make the most of your visit.

We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian. The park does not assume any responsibility or liability for unattended minors.

New overnight accommodations information will be forthcoming soon.

Rain Checks are issued if all attractions are closed due to inclement weather. You must present a same day, paid ticket stub when leaving the park while attractions are closed. If park closes for inclement weather, 3 Hours (or less) before scheduled closing time, you will be issued a “Twilight” raincheck valid for a return visit during Twilight Hours. No rain checks are issued for complimentary tickets, including previous rain checks.

NO RAINCHECK TICKETS WILL BE ISSUED IF THE PARK CLOSES FOR THE DAY DUE TO WEATHER DURING THE LAST 60 MINUTES OF THE PARK OPERATING DAY.

The Park offers a variety of water-based activities for all ages and all swim levels. Height restrictions are posted for all attractions and enforced. We strongly recommend that Minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors. Only you know your own, your child's, or anyone you are supervising level of swimming skills. We strongly recommend all Guests under 48" or who are weak or non-swimmers wear Coast Guard approved lifejackets where appropriate. In Thunder Bay Wave Pool and in Shipwreck Cove, all guests under 48" are REQUIRED to wear a life jacket and be accompanied by an adult. We insist that parents keep their children within arms reach for their close supervision on all water activities. Life jackets are available free of charge. When in doubt, wear a life jacket!

Diving is not permitted in any pool or attraction at the park.

Proper swimwear must be worn on all rides and attractions. No street clothes and no bathing attire with buckles, belts, rivets, metal or cut-off jeans permitted. For guest safety, no masks, snorkels or swim fins please.

Virginia Graeme Baker Pool and Spa Safety Act Logo

On December 19th 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This new law requires VGB Compliant Pool Drain Grates. We are VGB Compliant but please note in some applications these grates have a raised profile off the floor as mandated by the Law.

All of our raised grates have a red circle highlighting their location. They are designed to be stepped on but in shallow water situations they may pose a tripping hazard.

The following attractions will close one (1) hour prior to park closing: Daredevil Drop, Twin Twisters, Runaway Raft Ride and Raging Rapids.

The following food locations will close one (1) hour prior to parking closing: Captain Eli's, Crispy's and Uncle Luigi's Pizza
  • Wet'n Wild Emerald Pointe Water Park employs over 100 lifeguards and attendants. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions.
  • Inner tubes on rides that require them are provided free of charge.
  • Please avoid swallowing pool water, and refrain from using any public pool if you have been sick in the past two weeks.

Please notify any Wet’n Wild employee for first aid, or go to First Aid which is located beside Captain Eli’s (near entrance to Thunder Bay Wave Pool).

Wet 'n Wild Emerald Pointe does allow guests to bring in their own strollers and/or wagons into the park for young children. We also offer stroller rentals inside the park at the Gift Shop.

My question isn’t answered here. How may I contact you?

Give us a call at (336) 852-9721, toll-free at 800-555-5900 or click here to email us.