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Health and safety tips to protect against COVID-19

Click here for important operating calendar updates.

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.

Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Wet'n Wild Emerald Pointe healthy and safe.

Guest Responsibilities

  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
    • Wear facial coverings per CDC guidelines.
    • Wash hands often with soap and water.
    • Avoid touching your face.
    • Maintain six feet of social distance from others not in your travel party.

    While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

    By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.

Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Wet'n Wild Emerald Pointe will look different this summer.

  • The RSVP system for 2021 will be available soon. Learn More.
  • Guests will need to register for the date they wish to visit in advance, in addition to their regularly purchased Ticket or Season Pass.
  • If the date you wish to visit is not listed in our online calendar, we may have already reached our capacity limit for that date, in which case you will need to choose another day. If you are looking for a date later in the summer, please check back again as we will open more dates as the summer progresses.
  • All those wishing to enter Wet'n Wild Emerald Pointe (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are also required for all entrants, except children under three. Facial coverings are NOT allowed on any attraction or pool and are not necessary while waiting in line or walking between attractions.

    • Visitors will find many more new proactive measures in place at Wet'n Wild Emerald Pointe this summer.


    Here are the specific steps we’re taking in accordance with state and federal guidelines.

    Face Coverings Face Coverings
    Required face coverings for park personnel and guests where appropriate.
       
    Hand Cleansing Hand Cleansing
    Asking everyone to wash hands often with soap and water.
       
    Hand Sanitizer Hand Sanitizer
    Providing sanitizer stations throughout the park.
    Social Distancing Social Distancing
    Requiring social distance of six feet between your party and others.
       
    Limiting Capacity Limiting Capacity
    Limiting the number of guests to facilitate social distancing.
       
    Sanitizing Teams Sanitizing Teams
    Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
       
    Education & Training Education & Training
    Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
       

    Detailed Safety Measures & Frequently Asked Questions


    Can't find the answer to your question? contact us to connect with our Guest Services staff.

    WHAT SAFETY AND SANITATION PROCEDURES ARE PLANNED FOR WHEN THE PARK OPENS?
    Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention-North Carolina Department of Health, and Guilford County Health Department, along with other government officials and health experts.
    DO I HAVE TO WEAR A FACE MASK? WHAT IF I FORGET MY MASK?
    In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the North Carolina Department of Health, all Guests aged two (2) and older and Team Members are required for entrants. If you forget your facial covering, we will have some for purchase at the park. Facial coverings are NOT allowed on any attraction or pool and are not necessary while waiting in line, or walking between attractions. Guests may also remove their masks while eating or drinking.
    WILL EVERY ATTRACTION BE OPEN?
    While we always strive to have every ride open and operational, due to the pause on preseason preparations as well as new safety procedures, some attractions may be delayed or closed for the season. Please check our website prior to your visit for information on any closed attraction.
    CAN I PURCHASE ADMISSION OR SEASON PASSES AT THE PARK?
    No, all admission must be purchased online through our reservation system. You can purchase tickets here or a season pass here.
    However, you can upgrade your admission to a season pass, or your season pass to a higher tier, by visiting guest relations.
    HOW DO I MAKE A RESERVATION?

    Season Passholders

  • The RSVP system for 2021 will be available soon. Learn More.
  • When prompted, enter the barcode number on the back of your Season Pass card or enter the number found on the upper right-hand corner of your Season Pass voucher.
  • Select your desired date to visit. Please note days that have reached full capacity will not be shown as an option to reserve.
  • Upon your visit to the Park, please remember to bring your Season Pass, confirmation of your reservation, and a valid ID.

    • Using your Bring-A-Friend Day or visiting with a child under 2 years old? We have already accounted for Bring-A-Friend Days and children 2 and under, so you do not need to make additional reservations.

    Regular Admission

  • The RSVP system for 2021 will be available soon. Learn More.
  • Select your desired date to visit. Please note days that have reached full capacity will not be shown as an option to reserve.
  • Select the type of Admission ticket you would like to purchase.
  • Continue through your purchase as you normally would.

    • CAN I USE CASH?
    Cashless payments are preferred. Not all locations will offer the option to pay with cash. Please plan accordingly.
    IS MY 2020 SEASON PASS VALID FOR THE 2021 SEASON?
    All 2020 Season Passes have been extended to cover the 2021 Season. No additional steps are required.
    CAN I USE MY 2020 ADMISSION TICKET IN 2021?
    Good Any Day tickets purchased for the 2020 season will be valid through the entirety of the 2021 Summer Season. Guests with additional questions about their tickets can contact us to connect with our Guest Services staff.
    WILL MY 2020 DINING PASS WORK FOR THE 2021 SEASON?
    All 2020 Summer Dining Passes and other add-ons will be valid through the end of the 2021 Summer Season. We are no longer selling Dining Passes for the 2021 Season.
    CAN I REFILL MY SOUVENIR CUP?
    We cannot refill your Souvenir Cup. All refills will be given in a paper cup.
    WHEN ARE FACIAL COVERINGS REQUIRED?

    Facial coverings are required:

  • To enter the park
  • Throughout the property
  • Enclosed locations (retail stores, bathrooms, locker pavilions, First Aid, etc.)

    • Facial coverings are not required:

  • In compliance with state and federal water safety guidelines, facial coverings are not required when enjoying water-based attractions, including pools and slides
  • While eating or drinking
    • i HAVE RECEIVED A COVID-19 VACCINATION, AM I STILL REQUIRED TO WEAR A FACIAL COVERING?
    Yes. In accordance with state and federal health and safety guidelines, all entrants will be required to follow all COVID-19-related protocols regardless of their vaccination status. We are employing an abundance of caution in order to ensure the health and safety of all Team Members, Guests and other visitors. We will continue to require facial coverings, social distancing and other policies until such a time as health authorities deem it appropriate to frequent public places without such precautions in place. We will continue to closely monitor local, state and federal developments and adapt our policies as conditions evolve. Please consult our FAQ questions "Do I have to wear a facial covering?" and "When do I have to wear a facial covering?" for additional information.