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COVID-19 UPDATE

Information and Frequently Asked Questions

TO OUR VALUED GUESTS

Wet’n Wild Emerald Pointe Waterpark is heartbroken to announce that we will be canceling our 2020 Season. Our announcement comes as a result of the continued uncertainty surrounding the pandemic in North Carolina. This is an unfortunate situation, and we know so many of you share our disappointment. We will not do anything to jeopardize the health and safety of our community, and we strongly believe that the best path forward is looking ahead to a full 2021 Season.

We cannot thank you enough for all of the support, and we cannot wait until May 2021, when you’re back with us to experience the safe, family fun that has been our calling card since 1984.

As previously mentioned, all 2020 season passes have been automatically extended to include the 2021 season. All 2020 admission tickets (including 2020 rain checks), will be valid in 2021 at no additional cost. In addition, all 2020 season passes will be upgraded to receive greater benefits in 2021.

Until we see you again, please stay safe and continue to support each other.

- Wet'n Wild Emerald Pointe Park Management Team

WHEN WILL YOU OPEN?
The park will open May 2021.
WHAT WILL HAPPEN WITH MY 2020 SEASON PASS?
Your 2020 Season Pass will be automatically extended through the 2021 Summer Season. Additionally, all 2020 Season Passes will be upgraded to receive greater benefits in 2021 (for a limited time).

The 2020 Super Saver Pass will be automatically upgraded to a 2021 Any Day Pass

The 2020 Any Day Pass will be automatically upgraded to a 2021 Priority Pass

The 2020 Priority Pass will automatically be upgraded to a 2021 Preferred Pass

The 2020 Preferred Pass will automatically be upgraded to a 2021 Preferred Plus Pass
WHAT WILL HAPPEN WITH MY 2020 PRE-PURCHASED ADMISSION TICKET?
All 2020 Admission tickets will be valid for the 2021 season (including rain checks).Please click here and contact one of our Team Members if you have additional questions.
WHAT WILL HAPPEN WITH MY DINING PASS?
Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Summer Dining Pass. All Summer Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season.
I HAD A SCHOOL PICNIC OR GROUP EVENT SCHEDULED FOR EARLY IN THE SEASON. WHAT NOW?
Surcharges and date blackouts will be waived on group outing tickets, including school picnic tickets. They will be Good Any Day for the 2021 Summer Season. Group Outing Planners should contact their Wet'n Wild Emerald Pointe Group Sales representative directly, or email groupsaleswwep@emeraldpointe.com, to discuss options to reschedule early-season outings.
WHAT SAFETY AND SANITATION PROCEDURES ARE PLANNED FOR WHEN THE PARK OPENS?
Our highest priority remains the safety of all our Team Members and Guests, and we're closely following the guidelines set forth by the Centers for Disease Control, North Carolina Department of Health, and Guilford County Health Department, along with other government officials and health experts. Some of our evolving sanitation procedures include:

• Making sure rides and other area are clean and hygienic.

• Communicating and promoting the need to maintain social distance.

• Installing additional sanitizing hand rub dispensers in prominent places around the park to facilitate hand washing amongst Guests.

• Promoting good respiratory hygiene in the workplace.

• Encouraging Guests and Team Members to stay home if you are exhibiting any symptom of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspect of having contracted COVID-19.

• Educating all Team Members about illness prevention, preparedness and response.

For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.