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COVID-19 UPDATE

Information and Frequently Asked Questions

TO OUR VALUED GUESTS

This year hasn’t gone like any of us expected. We know how challenging it has been to wait. We want to see you, too!

We continue to plan towards Opening Day, though an exact date remains to be determined. Our top priority, as always, is the health and safety of our Guests and Team Members. We will continue following the rulings and recommendations of our local, state and federal leadership throughout this process, working alongside health and safety officials and our colleagues in the amusement and attractions industries.

Due to the impacts of COVID-19 on our operations and the wider world, we have suspended work on Bombs Away until next year. Bombs Away will make its splashing debut in 2021. This exciting new attraction deserves the spotlight and a full season for its opening, and that is not possible this year

Because of these changes and the uncertainty of the situation, we have extended all 2020 Season Passes to be valid through the end of our 2021 Season, including newly purchased 2020 season passes for a limited time. It’s the right thing to do in appreciation of your patience and support.

While the experience will be different from any other season in our history, we remain committed to delivering the safe, family fun that has been our calling card since 1984. From all of us at Wet’n Wild Emerald Pointe, thank you for your continued support. We can’t wait until the day you’re back with us and the sounds of summer fill the air again.

- Wet'n Wild Emerald Pointe Park Management Team

CAN I PURCHASE A 2020-21 SEASON PASS?
All Season Passes purchased in 2020, will include both the 2020 and 2021 seasons until further notice. We may revert to single-year Season Passes at a later point.
WILL I RECEIVE A REFUND ON MY PRE-PURCHASED ADMISSION TICKETS?
Please click here and contact one of our Team Members if you wish to extend your ticket into the 2021 season. Please note that in order for us to extend your 2020 ticket into 2021, we will need your conformation and/or ticket number.
WHAT WILL HAPPEN WITH MY DINING PASS?
Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Summer Dining Pass. All Summer Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season.
I HAD A SCHOOL PICNIC OR GROUP EVENT SCHEDULED FOR EARLY IN THE SEASON. WHAT NOW?
Surcharges and date blackouts will be waived on group outing tickets, including school picnic tickets. They will be Good Any Day of the 2020 or 2021 Summer Season. Group Outing Planners should contact their Wet'n Wild Emerald Pointe Group Sales representative directly, or email groupsaleswwep@emeraldpointe.com, to discuss options to reschedule early-season outings.
ARE YOU STILL HIRING?
We are still accepting applications, however at this time in-person interviews, orientations and training sessions are on hold until permitted to resume.
WHAT SAFETY AND SANITATION PROCEDURES ARE PLANNED FOR WHEN THE PARK OPENS?
Our highest priority remains the safety of all our Team Members and Guests, and we're closely following the guidelines set forth by the Centers for Disease Control, North Carolina Department of Health, and Guilford County Health Department, along with other government officials and health experts. Some of our evolving sanitation procedures include:

• Making sure rides and other area are clean and hygienic.

• Communicating and promoting the need to maintain social distance.

• Installing additional sanitizing hand rub dispensers in prominent places around the park to facilitate hand washing amongst Guests.

• Promoting good respiratory hygiene in the workplace.

• Encouraging Guests and Team Members to stay home if you are exhibiting any symptom of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspect of having contracted COVID-19.

• Educating all Team Members about illness prevention, preparedness and response.

For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.