Know Before You Go

Health and Safety Tips to Make your visit safe and FUN

We are so excited to welcome you and your family back to Wet'n Wild Emerald Pointe!

TBD: Season Passholder Preview

TBD: Opening Day (General Public)

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.

Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Wet'n Wild Emerald Pointe will look different this summer.

  • Guests will need to register for the date they wish to visit in advance, in addition to their regularly purchased Ticket or Season Pass.
  • If the date you wish to visit is not listed in our online calendar, we may have already reached our capacity limit for that date, in which case you will need to choose another day. If you are looking for a date later in the summer, please check back again as we will open more dates as the summer progresses.
  • All those wishing to enter Wet'n Wild Emerald Pointe (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are also required for all entrants, except children under three. Facial coverings are NOT allowed on any attraction or pool and are not necessary while waiting in line or walking between attractions.

Visitors will find many more new proactive measures in place at Wet'n Wild Emerald Pointe this summer.


Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests where appropriate.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


For a detailed list of new measures being enacted, please visit our Health and Safety page.

Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Wet'n Wild Emerald Pointe healthy and safe.

Guest Responsibilities

  • Wear facial coverings per CDC guidelines.
  • Submit to temperature check upon arrival.
  • Wash hands often with soap and water.
  • Avoid touching your face.
  • Maintain six feet of social distance from others not in your travel party.

While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.

Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention-North Carolina Department of Health, and Guilford County Health Department, along with other government officials and health experts. Some of our evolving sanitation procedures include: In addition to the information listed above and these public health resources, you can visit our Health & Safety page for a detailed list of our many measures in place for this summer.
In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the North Carolina Department of Health, all Guests and Team Members are required for entrants, except children under three. If you forget your facial covering, we will have some for purchase at the park. If you forget your facial covering, we will have some for purchase at the park. Facial coverings are NOT allowed on any attraction or pool and are not necessary while waiting in line, or walking between attractions. Guests may also remove their masks while eating or drinking.
While we always strive to have every ride open and operational, due to the pause on preseason preparations as well as new safety procedures, some attractions may be delayed or closed for the season. Please check our website prior to your visit for information on any closed attraction.
No, all admission must be purchased online through our reservation system. You can purchase tickets here or a season pass here.
However, you can upgrade your admission to a season pass, or your season pass to a higher tier, by visiting guest relations.

Season Passholders

  • Click here to begin your reservation.
  • When prompted, enter the barcode number on the back of your Season Pass card or enter the number found on the upper right-hand corner of your Season Pass voucher.
  • Select your desired date to visit. Please note days that have reached full capacity will not be shown as an option to reserve.
  • Upon your visit to the Park, please remember to bring your Season Pass, confirmation of your reservation, and a valid ID.

  • Using your Bring-A-Friend Day or visiting with a child under 2 years old? We have already accounted for Bring-A-Friend Days and children 2 and under, so you do not need to make additional reservations.

    Regular Admission

  • Click here to begin your reservation.
  • Select your desired date to visit. Please note days that have reached full capacity will not be shown as an option to reserve.
  • Select the type of Admission ticket you would like to purchase.
  • Continue through your purchase as you normally would.

  • Did you purchase your Regular Admission ticket prior to TBD? You're already accounted for! No need to make a reservation, just visit the Park on your desired date.
    All Season Passes purchased will include both the 2020 and 2021 seasons, for a limited time.
    Good Any Day tickets purchased before TBD will be valid through the entirety of the 2020 or 2021 Summer Season, and Date-Restricted Tickets will be accepted any day of the 2020 or 2021 Summer Season. Guests with additional questions about their tickets can contact us to connect with our Guest Services staff.
    Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Summer Dining Pass. All Summer Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season. We are no longer selling Dining Passes for the 2020 season.
    We are still accepting applications, however at this time in-person interviews, orientations and training sessions are on hold until permitted to resume.
    Cashless payments are preferred. Not all locations will offer the option to pay with cash. Please plan accordingly.
    Souvenir Cups are still available, but refills will be given in a paper cup. We cannot refill your Souvenir Cup.
    Surcharges and date blackouts will be waived on group outing tickets, including school picnic tickets. They will be Good Any Day of the 2020 or 2021 Summer Season. Group Outing Planners should contact their Wet'n Wild Emerald Pointe Group Sales representative directly, or email groupsaleswwep@emeraldpointe.com, to discuss options to reschedule early-season outings.